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How can businesses go beyond using AI for incremental efficiency gains to create transformative impact? I write from the World Economic Forum (WEF) in...

Andrew Ng writes from the World Economic Forum that businesses need to move beyond incremental AI efficiency gains to achieve transformative impact. He argues that workflow redesign, rather than isolated AI projects, is key to creating significant business value, using loan processing as an example where end-to-end changes can transform product offerings.

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