FTC to Require Cox Media Group, Two Other Firms to Pay Nearly $1 Million to Settle Charges They Deceived Customers About “Active Listening” AI-Powered Marketing Service

The FTC ordered Cox Media Group and two other firms to pay nearly $1 million for deceiving customers about an "Active Listening" AI-powered marketing service. The companies claimed their service listened to consumers' conversations via smart devices in real time, but the FTC found it did not use voice data at all and instead resold email lists at a markup.