The Blandness of Systematic Rules vs. The Delight of Localized Sensitivity

The article discusses the tension between systematic design rules and localized exceptions, using a 1997 ClarisWorks dialog as an example. It examines how "Never / Later / Now" buttons break the "avoid click here" rule but create elegant terseness. The piece explores how scale favors automated rules while thoughtful exceptions can yield more delightful user experiences.