WhatsApp to let people chat without swapping phone numbers
WhatsApp is introducing a new feature that will allow users to chat with others without needing to exchange phone numbers, aiming to enhance privacy and convenience on the platform.
Background
- WhatsApp is the world's most popular messaging app, owned by Meta (Facebook). It is heavily used in many countries as a primary communication tool for personal chats, group coordination, and even business inquiries.
- Until now, sharing your WhatsApp contact info meant sharing your actual phone number — a privacy concern that makes people hesitant to connect with strangers, colleagues, or businesses.
- This update introduces "usernames" (similar to Telegram or Signal), allowing users to start conversations without revealing their phone number. It's a major shift for the app, which has always tied identity to a SIM card number.
- The change is part of a broader push by Meta to make WhatsApp more competitive with apps like Telegram and Signal, which already offer username-based contact. It also supports WhatsApp's growing role in commerce and customer service, where businesses want to chat without giving every customer their personal phone line.