Digital research is collapsing due to information overload, declining quality, and eroded trust. The volume of low-quality content and algorithmic curation undermine online research value, potentially pushing knowledge production back toward curated, authoritative sources.
Background
- The article argues that digital qualitative research (online focus groups, diary studies, user testing) peaked in 2021-2022 and is now in rapid decline.
- Key cause: generative AI is replacing human participants with synthetic respondents and automated analysis, making traditional platforms obsolete.
- Reference to major platforms (dscout, UserTesting, Remesh) that have laid off staff, lost clients, or pivoted from human-centric to AI-first models.
- Broader context: mass tech layoffs gutted in-house UX research teams, and managers increasingly see AI outputs as "good enough" for insights.
- The author warns that human-led research tools face a "commodity trap," where clients will only pay for cheap, fast, AI-generated results.
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