Kalamazoo parents say pacifiers they bought off Amazon were used
A Kalamazoo couple says pacifiers they purchased as new on Amazon showed signs of prior use, including yellowing and wear. They claim the items arrived in damaged packaging and appeared unhygienic, raising concerns about product safety and Amazon's quality control.
Background
- Amazon sells products from many third-party sellers alongside items from the manufacturer itself. This means "sold by Amazon" items and "fulfilled by Amazon" items (stored in Amazon warehouses) can get mixed together, a practice known as "commingling." <br>- Customers sometimes receive used, returned, counterfeit, or expired goods even when they select "new" from what looks like official stock. This is a well-known issue with Amazon's supply chain, particularly for everyday consumer products like baby items and electronics.<br>- The core problem: Amazon does not always inspect returned items before placing them back into "new" inventory bins. A used pacifier, resealed and sent to a new buyer, reflects this gap in quality control.