Claude: Elevated Errors on Multiple Models
Claude experienced elevated error rates across multiple models. The issue was identified and resolved as of December 18, 2024. Users encountering further issues were asked to contact support.
Background
- This is a status-page incident report for Claude, an AI assistant created by Anthropic (the company behind the Claude family of large language models).
- The page reports "elevated errors" — meaning users are experiencing higher-than-normal failure rates (e.g., requests timing out or returning error messages) when trying to use Claude.
- The incident affects "multiple models," which likely refers to different versions of Claude (such as Sonnet, Haiku, Opus, or specific API endpoints) offered to both individual subscribers and developers via API.
- Status pages like this are the standard way cloud/SaaS services publicly communicate ongoing outages or degradation; this one is hosted at status.claude.com and mirrors the kind of page run by AWS, OpenAI, or GitHub.
- For context: Anthropic's Claude competes directly with OpenAI's ChatGPT and Google's Gemini. During periods of high traffic or infrastructure issues, users may see errors, slow responses, or complete unavailability — this incident is one such event.