企業はAIを漸進的な効率向上だけでなく、変革的なインパクト創出のためにどう活用できるか？世界経済フォーラム（WEF）からの考察
多くのCEOとの対話から、個別のAIプロジェクトではなく、ワークフロー全体の再設計が変革をもたらすことが明らかになった。例えば銀行融資では、1ステップの自動化ではなく「10分融資」という製品全体の変革が、顧客体験と事業成果を大きく向上させる。ボトムアップの革新とトップダウンの戦略的視点の融合が鍵となる。
多くのCEOとの対話から、個別のAIプロジェクトではなく、ワークフロー全体の再設計が変革をもたらすことが明らかになった。例えば銀行融資では、1ステップの自動化ではなく「10分融資」という製品全体の変革が、顧客体験と事業成果を大きく向上させる。ボトムアップの革新とトップダウンの戦略的視点の融合が鍵となる。
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