同僚との上手な話し方
開発者は詳細なドキュメントを書いても同僚から同じ質問を繰り返されることが多い。その原因は「指示」で伝える開発者と「会話」で理解する非技術者との間にある言語の違いだ。解決策は「翻訳と反復」。相手の視点に合わせて情報を噛み砕き、繰り返し伝えることで、本当の理解が得られる。
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