AWS、唯一まともな社員を解雇
AWSが、顧客体験の改善に真摯に取り組んでいた一人の従業員を解雇した問題について解説。この従業員は、通常の業務範囲を超えてサービスの質向上に尽力していたが、その行動が評価されるどころか解雇の原因となった。この事例は、大企業における内部の風通しの悪さや、現場レベルの改善提案が却下される組織文化の問題を浮き彫りにしている。
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