问 HN：AWS 技术支持是否已大幅下滑？
作者反映，作为年支出八位数的企业级客户，其 AWS 技术支持案例已超过两周未获任何回复，远超承诺的 24 小时响应时限。同时，强制返岗、大规模裁员以及全面转向 AI 客服等措施，引发了对 AWS 技术支持质量严重下滑的担忧。
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