Ask HN: AWSサポートは劣化したのか？
著者は、AWSのビジネス+サポート契約を結んでおり年間8桁の支出がある組織で、2週間以上もケースが放置され、アカウントマネージャーやソリューションエンジニアも応答しない状況を経験。AWSの強制出社復帰、数千人のレイオフ、AIサポートエージェントの強制導入などが背景にあり、AWSサポートの将来に疑問を呈している。
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